FAQs

Where does my order ship from?

Your order ships from our warehouse in Mississauga, Ontario

Are these medical grade masks?

These are 3 ply, non-medical masks and are used to filter harmful substances such as dust, bacteria, and droplets. This 3-layer mask offers protection with 25g non-woven fabric on the inner and outer layers, with a 25g meltblown cloth as the middle layer.

 

Are the prices fair?

Due to unprecedented global demand, prices of raw materials and freight have skyrocketed recently and prices are changing constantly. We will never participate in price gouging. Integrity is one of our core values. We believe in doing the right thing, standing behind our promises and treating others with respect. We believe in being open, honest, and transparent with our customers, partners and employees.

 

How long will it take to ship my order?

When items are in stock, we aim to ship your order within one business day. Due to high demand, we will contact you if your order is delayed or items have become out of stock. We will do our best to update our inventory levels as quickly as possible.

Our warehouse is now working on a restricted schedule and with a smaller team. As such, you may experience a longer delay in order processing before your package ships out while we navigate this new normal. We truly appreciate your patience and apologize in advance for any extended wait.

Should I be worried accepting packages?

The well-being and safety of our community continues to be our #1 priority. Based on Health Canada guidelines, we have taken precautionary measures to increase the frequency of sanitation in our distribution facility, inventory and have enforced a social distancing plan with our staff.

Can I return my items?

Due to the nature of this product, there are no returns or refunds available.